The IT Support Specialist will perform Help Desk duties for the local office as well as assist with the support of remote users. The primary responsibility of this position is to provide support to end-users on a variety of IT issues in an effective and timely manner. The IT Support Specialist will be the first point of contact for IT support and must be able to communicate / interact with both technical and non-technical users. This position requires a motivated team player with attention to detail and a practical approach to problem solving.
Essential Functions:
- Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
- Demonstrate ability to service customer needs quickly and accurately.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, related hardware, and software for local / remote users.
- Provide network troubleshooting and problem resolution.
- Research and implement new solutions that enhance end user productivity.
- Engage in special projects as assigned.
- An eager willingness to learn and to grow with the company, as well as embrace the company’s commitment to technology.
Education, Skills and Experience Required:
- High School diploma or GED equivalent.
- Polite and professional manner.
- Comprehensive knowledge of desktop computers including Windows XP / Windows 7.
- Basic server administration in a Microsoft environment including Active Directory and Exchange
- An understanding of basic network concepts such as TCP/IP, DNS, and DHCP.
- Excellent troubleshooting and problem-solving skills.
- Ability to work in fast-paced environment with rapidly shifting priorities.
- Highly motivated, with the ability and willingness to learn new technologies.
- Ability to work independently while being a strong team player and well organized.
- 1-3 years of Desktop Support experience in a network environment.
- Technical training, certification, and/or college coursework beneficial but not required.