This professional position has a combination of project management, data analysis, customer service and purchasing responsibilities. Implementation Account Managers are responsible for successfully onboarding new customers by working with all internal functional areas and those of the customer; as well as working to control inventory, reduce costs, and increase profit margins on products supplied to our customers. This position is fast-paced, high-demand, and manages multiple tasks and projects simultaneously.
Essential Functions:
- Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
- Serve as a primary point of contact for new customer business.
- Professionally establish, maintain, and grow new customer relationships.
- Thoroughly analyze customer’s data to support decision making and execution both internally and externally.
- Effectively communicate customer’s requirements internally and within the supply base, and exercise appropriate accountability to ensure requirements are achieved.
- Develop and maintain project tracking and organization systems to document project tasks, progress, and actions needed.
- Service inventory management and consignment systems.
- Place purchase orders for customer inventory to meet requirements.
- Develop target customer service level and team goals; position team to achieve goals.
- Provide product knowledge support to supplier and customer base.
- Responsible for account margins, inventory turns, and on-time delivery.
- Provide pricing quotations to customers through suppliers.
- Negotiate pricing with existing/new suppliers to ensure overall best cost and quality.
- Work closely with outside sales to manage the customer onboarding process.
- Maintain awareness of the marketplace, the competitive environment, the customers’ industry and position in order to recommend strategies and projects.
Education, Skills and Experience Required:
- High School diploma or GED equivalent
- Polite and professional manner.
- 3-5 years in a customer service, purchasing, account management, inside sales, or related area.
- Ability to work in fast-paced, team-based environment.
- Strong Microsoft Word, Excel, Outlook knowledge.
- Strong communication skills to interact with internal and external customers and suppliers.
- Strong time management skills and detail-orientation.
- Strong analytical skills.
- Strong influencing skills.
- Highly motivated and well organized.
- Effective presentation skills.
- Proven track record of results.
- Ability to drive results without a great deal of direct supervision.
Additional Skills Preferred:
- Advanced level Excel skills.
- Previous experience in complex project management and/or PMP certification
- Previous experience in the fastener industry.
- Bachelor’s degree in a business-related course of study or equivalent relevant experience.