This professional position has a combination of customer service and purchasing responsibilities. Account Managers are responsible for ensuring that all customer requirements are met by working with outside sales, quality, and supply chain; as well as working to control inventory, reduce costs, and increase profit margins on products supplied to our customers. This position is fast-paced, high-demand, and manages multiple tasks and projects simultaneously.
Essential Functions:
- Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
- Serve as a proactive and strategic contact for existing account base and new business.
- Professionally establish, maintain, and grow existing account relationships.
- Service inventory management and consignment systems.
- Place purchase orders for customers to meet requirements.
- Develop target customer service level and team goals; position team to achieve goals.
- Provide product knowledge support to supplier and customer base.
- Work with customers to resolve and negotiate slow moving/obsolete inventory issues.
- Responsible for account margins, inventory turns, and on-time delivery.
- Provide pricing quotations to existing customers through suppliers.
- Negotiate pricing with existing/new suppliers to ensure overall best cost and quality.
- Work closely with outside sales to manage key accounts.
- Actively working with existing customers to pinpoint new business avenues.
- Maintain awareness of the marketplace, the competitive environment, the customers’ industry and position in order to recommend strategies and projects.
Education, Skills and Experience Required:
- High School diploma or GED equivalent
- Polite and professional manner.
- 3-5 years in a customer service, purchasing, account management, inside sales, or related area.
- Ability to work in fast-paced, team-based environment.
- Strong Microsoft Word, Excel, Outlook knowledge.
- Strong communication skills to interact with internal and external customers and suppliers.
- Strong time management skills and detail-orientation.
- Strong analytical skills.
- Strong influencing skills.
- Highly motivated and well organized.
- Effective presentation skills.
- Proven track record of results.
- Ability to drive results without a great deal of direct supervision.
Additional Skills Preferred:
- Advanced level Excel skills.
- Previous experience in the fastener industry.
- Bachelor’s degree in a business-related course of study or equivalent relevant experience.