This position is a critical solutions-driven leadership role in the implementation and on boarding of new business. This professional position will lead complex, cross-functional projects using a combination of project management, data analysis, customer service and purchasing skills to lead internal and external teams. Implementation Leads are responsible for successfully onboarding new customers by working with all internal functional areas and those of the customer; as well as working to secure all necessary contract documents, inventory commitments, reduce costs, and manage overall profitability of the project. This position is extremely fast-paced, high-demand, high accountability, and manages multiple tasks and projects simultaneously.
Essential Functions:
- Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
- Lead cross-functional project teams by holding others accountable in areas such as quoting, purchasing, quality, engineering, and supply chain.
- Serve as a primary point of contact for new customer business and act as the clear project leader both internally and externally by leading meetings, facilitating discussion, and gathering necessary information.
- Professionally establish, maintain, and grow new customer relationships.
- Identify, obtain, and thoroughly analyze customer’s data to support decision making and execution both internally and externally.
- Effectively communicate customer’s requirements internally and within the supply base, and exercise appropriate accountability to ensure requirements are achieved.
- Develop and maintain project tracking and organization systems to document project tasks, progress, and actions needed.
- Design and service customer inventory management and consignment systems based upon the project needs and serviceability requirements.
- Place purchase orders for customer inventory to meet requirements, domestic & import.
- Develop target customer service level and team goals; position team to achieve goals and clearly communicate expectations with customers.
- Provide product knowledge support to suppliers and customer base.
- Responsible for account margins, inventory turns, and on-time delivery.
- Provide pricing quotations to customers by working with suppliers and internal team.
- Negotiate pricing with existing/new suppliers to ensure overall best cost and quality.
- Work closely with outside sales to manage the onboarding process.
- Maintain awareness of the marketplace, the competitive environment, the customers’ industry and position in order to recommend strategies and projects.
Education, Skills and Experience Required:
- High School diploma or GED equivalent
- 3-5 years in a customer service, purchasing, account management, inside sales, or related area.
- 2 years in a complex project management role or equivalent experience
- Ability to work in fast-paced, high-demand, team-based environment.
- Strong Microsoft Word, Excel, Outlook & data analysis skills.
- Strong communication skills to interact with internal and external customers and suppliers.
- Strong time management skills and detail-orientation.
- Strong analytical skills.
- Strong influencing skills.
- Highly motivated and well organized.
- Effective presentation skills.
- Proven track record of results within project management.
- Ability to drive results without a great deal of direct supervision.
Additional Skills Preferred:
- Advanced level Excel skills.
- Previous experience in complex project management and/or PMP certification
- Previous experience in the fastener industry.
- Bachelor’s degree in a business-related course of study or equivalent relevant experience.